Find the consumer or company you wish to close a ticket against. >>How to search for a debtor

If you want to close a ticket, go to the ticket in the activity panel. If you see the ticket click on the orange eye and go to the next step.

Close ticket 1

Make sure you have selected the right ticket before you end it.

To close the ticket you need to click on the Finish button at the right corner.

Close ticket 2

You will be redirected to the pop-up window as below. At Results you can choose between: no results, success or failure. 

Close ticket 3

Don't forget to press Save after completing the pop-up.

Close ticket 4

As you can see, the ticket is closed/finished in the activity panel.