Dynamic workflows Build engaging, personal, data driven experiences

The power of our data communications solutions at your fingertips, all via our visual editor that makes debtor communications easy to create.

CollectIC Workflow

No code

You really do not need developers! All of our flows are intuitive to implement with our powerful visual editor which you can drag and drop. Workflow builder makes creating complex communication flows a piece of cake!

CollectIC Workflow times

It takes minutes

Our user friendly visual editor can be filled with pre-built sub-flow templates that you can use within your workflow to gain quick and easy control on your communication flows! And yes - it literally takes minutes!

CollectIC world


Even if you have portfolio's that are located across the world, no problem. Our no code workflow editor allows you to build global campaigns from a single location using whatever channel is easiest for your business.


Build your own workflows


Create email actions using custom templates


Trigger voice calls directly added to your voice platform


Need to send SMS? No problem. Send and receive SMS worldwide


Send and receive WhatsApp messages


Send and receive delivery notifications with our API direct to your letter distributor

3rd Party

Need to send a case to a third party? Our API can integrate easily with any 3rd party service

Manual Activity

Define your on manual activities such as calling, data reasearch


Create sub-flows such as dispute management, payment plan to quickly use for other workflow campaigns


Or get started with some of our standard workflows

Letter to Email

Directly send letters in your own branded styling with an immediate email follow up via any client service.

Email to Voice

Follow up on your email communication channel with a call action call sent direct to your voice queue

SMS to Payment Plan

Let your debtors move to a payment plan direct from your SMS communication channel

Contact to Third Party

Leverage a sub-workflow template to automatically send cases from one flow to a third party flow


Bringing Importer and Workflows together

SFTP connector

Easily connect your SFTP or secure drive to our platform using our ready made, powerful API components

Data Cleansing

Automatically convert, clean and standardise your data by pre-defining rules via our data cleaning widget


Leverage the power of our elastic search by matching your data against your own or external data sources!

Manual Review

For cases that are not automatically matched, use our manual review widget that helps define who, what and how can accept low match results

Portfolio Linking

Once you have matched or created a new debtor, define rules which automatically link files to customer portfolios or, buckets


Check out some more awesome CollectIC features