Dynamic workflows Build engaging, personal, data driven experiences
The power of our data communications solutions at your fingertips, all via our visual editor that makes debtor communications easy to create.
No code required
You really do not need developers! All of our flows are intuitive to implement with our powerful visual editor which you can drag and drop. Workflow builder makes creating complex communication flows a piece of cake!
It takes minutes
Our user friendly visual editor can be filled with pre-built sub-flow templates that you can use within your workflow to gain quick and easy control on your communication flows! And yes - it literally takes minutes!
Global in every way
Even if you have portfolio's which are global in scope, no problem. Workflow editor allows you to build a global campaign from a single location using whatever channel is easiest for your business.
STEPS
Build your own workflows
Create email actions using custom templates
Voice
Trigger voice calls directly added to your voice platform
SMS
Need to send SMS? No problem. Send and receive SMS worldwide
Send and receive WhatsApp messages
Letters
Send and receive delivery notifications with our API direct to your letter distributor
3rd Party
Need to send a case to a third party? Our API can integrate easily with any 3rd party service
Manual Activity
Define your on manual activities such as calling, data reasearch
Sub-flows
Create sub-flows such as dispute management, payment plan to quickly use for other workflow campaigns
TEMPLATES
Or get started with some of our standard workflows
Letter to Email
Directly send letters in your own branded styling with an immediate email follow up via any client service.
Email to Voice
Follow up on your email communication channel with a call action call sent direct to your voice queue
SMS to Payment Plan
Let your debtors move to a payment plan direct from your SMS communication channel
Contact to Third Party
Leverage a sub-workflow template to automatically send cases from one flow to a third party flow
FUTURE FEATURES
Bringing Importer and Workflows together
SFTP connector
Easily connect your SFTP or secure drive to our platform using our ready made, powerful API components
Data Cleansing
Automatically convert, clean and standardise your data by pre-defining rules via our data cleaning widget
Matching
Leverage the power of our elastic search solution by matching your data against your own or external data sources!
Manual Review
For cases that are not automatically matched, use our manual review widget that helps define who, what and how can accept low match results
Portfolio Linking
Once you have matched or created a new debtor, define rules which automatically link files to customer portfolios or, buckets
FEATURES
Check out some more awesome CollectIC features