Omnichannel Conversations Manage all internal and external communications in one place
Catering for all channels of debtor communications
or call us: +31 70 200 1138
Contact our experts
OMNI-CHANNEL COMMUNICATIONS
Engage debtors on their preferred channels using a single platform
Programmable SMS
Reach any phone or any device, anywhere, with our fast and powerful API solution
One API layer
Access the world's most popular communication channels through a single API
Create custom communication flows with a visual editor without writing any code
OMNI-CHANNEL COMMUNICATIONS One Inbox for all communications
See all messages with a debtor in a single thread, across all communication channels; email, SMS, voice, online chat, Telegram, WeChat and more...
FULL ACTIVITY MANAGEMENT One seamless thread for all activities
Insert and view all events relating to the debtor all in one place, including communications from the inbox, escalations, payments, payment plans, disputes registered, and any other action performed.
Annotate the debtor's sentiment or tone of voice towards your business, making future interactions more relevant.
or call us: +31 70 200 1138
CHANNELS
Discover our channels and our ever growing directory
SMS
WhatsApp
Voice
Messenger
Email
Telegram
WeChat
Amazon Alexa
Skype
Apple Business Chat
Video
Slack
Twitter
FEATURES
Multiple channels, one seamless communication thread
Debtor preferred channel
Automatically contact debtors on the last used channel, while retaining the freedom to select a different channel when needed.
360° debtor profile
Anonymous debtors are a thing of the past. Identify users and add them to an existing profile to deliver the personalized experience
Unified conversation threads
One debtor, one conversation. Find all debtor interactions on connected channels in a single thread, and never lose context.
Omni-channel
Our programmable conversations API connects with debtors on an ever growing number of channels all providing that single view.
Channel fallbacks
Configure your workflow to automatically manager channel fallouts. In the event in which a channel fails, set a fallback to ensure your message is read.
Build your own channel
Do you want to use a communication channel that we do not have yet? No problem, our API is built to easily add new channels as and when you need it.
FEATURES
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