How can I change the telephone number on the profile of a debtor?

Search for the consumer or business you wish to register a file against. >>How to search for a debtor

You will see you have 4 data cards. From left to right these are as follows:

  • Personal data - containing the personal information such as name, social media profiles of the primary contact / consumer.
  • Telephone - contains all the telephone numbers associated to this profile.
  • Email - contains all the email addresses associated to this profile.
  • Address - contains all known addresses associated to this profile.
CollectIC Telephone

You will see at the bottom of the card the contact status associated to the number presented in the box. 

A primary status means this is the leading telephone number for workflows. 

In addition, you have the following contact statuses:

  • Valid - means the contact is validated and we are able to communicate with it.
  • Confirmed - means the contact is validated and the debtor has used this to have contact with us.
  • Non-responsive - we have tried to communicate with this number but have not received any response.
  • Not-confirmed - unable to confirm if the number is active or not.
  • Invalid - phone number does not work
CollectIC Telephone change

To add a new telephone number, click on the orange pencil icon in the top right hand corner of the data card.

Click + Add phone number.

Screenshot 2021-02-24 at 08.54.23

Add the telephone number and click Save.

CollectIC Phone number details

After saving, you will see the new phone number added to the telephone list.

CollectIC Telephone data card

If the number you added is the primary, please select Make primary phone number as shown above.

This will push the new number to the top and present it as the primary in the data card as shown below.

CollectIC Primary Telephone
CollectIC Primary telephone contact card